In 2019, 31-year-old Angelo Charmant Igitego lost his daughter at Muhima Hospital. The daughter had been hospitalized due to birth asphyxia, a condition where a baby’s brain and other organs do not get enough oxygen and nutrients before, during or right after birth.
According to Igitego, during the hospital stay, one of the nurses was constantly sorting and filling out patient files manually and had no time to come and check on his daughter.
Every time the child had convulsions, her health support would move off and Igitego had to readjust and fit it again – a job he hadn’t been trained for.
“The memory of that night is still painful to this day,” narrates Igitego. “The morning following my daughter’s passing, I had another unpleasant check out from the hospital that also took more than five hours because our invoice had a billing mistake and the hospital policies prohibited patients from leaving the hospital without fixing all billing problems.”
Igitego spent five hours on a queue with an emotional rollercoaster of having lost a child whom he had to organize a funeral for, his wife who needed his physical presence and the need to share the bad news to his extended family, friends, and employer.