The Competition Authority of Kenya (CAK) has ordered local carrier Fly540 to stop its services following customer complaints over recent flight bookings and revelations that its operation certificate expired in September.
“Fly540 is hereby directed to, with immediate effect, cease and desist from advertising flight bookings through electronic, print and social media or receiving any flight bookings from the public or travel agents until the ongoing investigations are completed,” reads a statement issued by CAK.
“Fly540 has also been ordered to refund customers with outstanding ticket refund claims by 30th November, 2022,” the statement added.
CAK, which is mandated to protect consumers from unfair and misleading market conduct by businesses, accused the airline of misleading the public on its capability to provide air travel services to passengers, arbitrary flight cancellations and short notices about them, and delays in refunding money to consumers.
Source: The East African